A: You can easily place an order on our official website. Select the custom product you want, choose the design, color, pattern, etc., follow the on-screen instructions, and complete payment to confirm your order.

A: After registering as a member, you can check your order status in "My Orders." Once the order is confirmed and enters the production phase, you will not be able to modify or cancel it. If you need to cancel before processing, please contact customer support as soon as possible, and we will do our best to assist you.

A: Once we receive your order and payment is successfully processed, we will send you an order confirmation email immediately. Please ensure that the email address you provide is correct to receive timely updates.

A: Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number on the courier's website to check the status of your package.

A: We accept a variety of payment methods, including credit cards, debit cards, PayPal, Apple Pay, and more. The available payment methods will be displayed during checkout, and you can select the most convenient option for you.

A: If you encounter payment issues, please check your credit card information, account balance, or try a different payment method. If the problem persists, please contact customer support, and we will assist you in resolving the issue.

A: Yes, we offer global shipping services. Regardless of your location, we will do our best to ensure your order is delivered on time.

A:- Standard International Shipping: Approximately 5-12 business days
- Expedited International Shipping: Approximately 3-7 business days
- Economy International Shipping: Approximately 15-30 business days
Please note that actual delivery times may vary due to customs processing or holiday delays.

A: Shipping fees are calculated based on your delivery address, shipping method, and order weight. You will see the exact shipping cost at checkout.

A: Yes, international orders may be subject to customs duties or import taxes, which are the responsibility of the recipient. The exact amount will depend on the customs regulations of the destination country or region. If your country/region prohibits certain items, you may not be able to receive the order.

A: We offer custom phone cases, phone chains, phone stands, and other accessories. You can select patterns, colors, materials, and other personalized options to create a unique product tailored to your style.

A: Typically, custom products take 5-12 business days to manufacture. The exact time depends on the customization requirements and order volume.

A: Once the order is confirmed and enters production, we are unable to make any changes to the customization. Please ensure that your custom design is exactly as you want before confirming the order.

A: Due to potential copyright risks, we do not currently offer this service.

A: If your custom product has a quality issue or does not match the description of your order, you can request a return or exchange within 30 days of receiving the product. Please note that personalized products cannot be returned or exchanged once production is complete, unless there is a quality issue.

A: To request a return or exchange, please contact us via email or online customer service. Provide your order number and a description of the issue. We may ask for product photos or videos to assess the problem. Once confirmed, we will provide a return or exchange address.

A: If the product has a quality issue, we will cover the return shipping costs. However, if the return is due to personal reasons (e.g., not liking the product, incorrect selection), you will be responsible for the return shipping costs.

A: Once we receive the returned product and confirm it meets the return conditions, the refund will be processed within 5-7 business days and returned to your original payment method.

A: If you find any quality issues with the product you received, please contact us as soon as possible. We will provide a return or exchange service or another solution.

A: We guarantee that all products undergo strict quality checks before shipment. If the product has defects due to materials or workmanship, we will offer a free replacement or repair.

A: Products showing signs of normal wear and tear (e.g., color fading, minor scratches) due to regular use are not eligible for return or exchange. We recommend following our care instructions to prolong the life of your product.

A: We are committed to protecting your privacy. Your personal data is only used for order processing and customer service and complies with data protection laws and regulations. We will not sell or share your information with third parties unless required by law.

A: Yes, if you wish to delete your account or personal information, please contact our customer support team. We will help you delete your data according to our policies.

A: If you have any questions or need assistance, you can contact us via:
- Email: [support@yourstore.com](mailto:support@yourstore.com)

A: Every product we sell comes with an anti-counterfeit label, which includes a unique serial number. You can log in to your account and check the authenticity of your product online.