All custom phone cases, phone stands, and other products are covered by a 1-year warranty from the date of purchase. During this period, if any product quality issues arise, you can apply for warranty service under the following terms.

Before submitting a warranty claim, please remember to register your Gemmispops product on Gemmispops.com. Keep your purchase receipt in case you need to file a warranty claim.
This warranty covers defects in materials or workmanship of the product. The warranty does not cover the following situations:
- Damage due to external forces (e.g., drops, impacts, crushing, immersion in water, etc.)
- Damage caused by improper use, such as using inappropriate cleaning agents or exposure to corrosive substances
- Normal wear and tear, such as discoloration or yellowing
- Any issues not related to the product’s inherent quality
- Unauthorized repairs or modifications

If your product qualifies for the warranty, please follow these steps:
- Contact our customer service team, providing your order number and photos of the product that clearly show the issue. (Design contact entry)
- After receiving your request, we will verify whether the product meets the
warranty conditions and provide you with a solution (e.g., replacement, repair, etc.).
- If the product needs to be returned, we will provide you with a return address.
The returned product must remain in good condition, without any human-caused damage.

If you are not satisfied with any custom phone case, phone stand, or other products with official style markings, you may apply for a return or exchange within 30 days.
Please note that once personalized custom products have been made, they may not be returned or exchanged due to the nature of customization.
However, if there are any quality issues with the product, we will offer warranty services or bear the return/exchange costs.

After the warranty period ends, if your product requires repair or replacement of parts, we will provide paid services.
The specific fees will depend on the repair items. For more details, please contact our customer service team.

We are not responsible for damages or delivery delays caused by force majeure events (such as natural disasters, transportation accidents, etc.).
In any case, our liability is limited to the repair, replacement, or refund of the product, and does not exceed the purchase amount of the product.

- This warranty policy applies only to products purchased from our independent site.
- The final interpretation of this warranty policy belongs to our independent site.