Cloud Rainbow

You may request a return or exchange within 30 days from the date of delivery, Reauests made after 30 davs wilnot be accepted.

The product has quality issues
The product was damaged during shipping
The product signifcantly deviates from the description
The product is unused, undamaged, with intact packaging and anti-counterfeit labels

The product has been used or damaged
Packaging or labels are missing
Personalized/custom products (unless defective)

Contact customer service -> Provide order number and photos > Ship the item after approval

For quality issues, we cover the return shipping and issue a full refund
For non-quality related returns, you cover the return shipping; original shipping fee (if any) is non-refundable
Refunds will be processed within 5-7 business days to the original payment method after receiving the returneditem.

All products are covered by a 1-year limited warranty from the date of purchase.

Covers material and workmanship defects only. Excludes: Damage from drops, water, or misuse Normal wear andtear (e.g. discoloration) Unauthorized repairs or modifcations

Contact us -> Submit order number & photos -> We'l confrm eligibility and provide a solution

Return within 30 days (non-custom items),. Custom items are not returnable unless defective

Paid repair services available after warranty period, based on actual repair needs.

Paid repair services available after warranty period, based on actual repair needs

Paid repair services available after warranty period, based on actual repair needs.

Non-custom items ship within 1-3 business daysCustom items require 5-12 business days for productionA shipping confirmation with tracking number will be sent once your order ships

We offer the following international shipping methods.Standard International Shipping: 7-12 business daysExpedited International Shipping: 4-8 business daysSelect your preferred shipping method at checkout based on your location and order weight

We ship worldwide. Contact us if your region is not listed

Shipping fees are calculated based on destination, weight, and method at checkoutStandard: Balanced cost and delivery timeExpedited: Faster delivery with higher cost.
Shipping times may vary due to holidays, customs, or other factors